Wildlife & Countryside Services
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Conditions of Service

We offer a 100% satisfaction guarantee - if you receive your order and are not happy with it, simply return it to us within 60 days for a full refund. Orders not returned within 60 days of receipt are subject to the manufacturer's guarantee.
Goods covered by the manufacturer's guarantee can be returned at any time during the guarantee period for replacement or refund, as per the guarantee. We regret that we may not be able to reimburse carriage costs, unless these are covered by the manufacturer. Returns will usually be sent directly to the manufacturer, not to us, but we must be consulted before any returns are made. All returns must be in the original packaging, as received from us.
All goods and services are supplied in good faith, and goods remain the property of Wildlife & Countryside Services until full payment is received. We reserve the right to retrieve goods that have not been paid for when requested.
All goods manufactured by Wildlife & Countryside Services or their agents are warranted to be suited for the purposes listed on this web site, and any item which is faulty will be replaced, or a credit note issued, provided that: 1. it has been handled, used, installed in the manner specified; 2. the problem is due to either faulty construction or failure of parts (except where due to natural degradation of timber, etc.).
Items made from timber do have a limited lifespan, which depends on the type of timber used and the site of use. Where a longer life is required, oak or other long-lasting timber should be used. All measurements are approximate, and we may change specifications from time to time.
We can not offer any guarantee on seeds and plants, due to the nature of biological materials, but we strive at all times to only supply the best quality stock, either home-grown or from reputable suppliers.
All orders must include full payment, unless alternative arrangements have been agreed, and carriage costs may be charged after delivery, at cost, if not included in the prices given. Invoices must be paid by the due date, either by cheque or BACS, and we understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed terms. Where invoices remain unpaid, ownership of any goods supplied will remain with us, and we reserve the right to recover them. Where an order is cancelled, we reserve the right to charge a handling fee for any preparatory work undertaken, or in the case of special orders the full amount may be due.
Payments made via the website will result in your credit/debit card being charged immediately, regardless of how quickly we are able to dispatch your order. During times of high demand, there may be a delay on some items, especially nesting boxes, wooden garden furniture, and badger gates. While we always strive to get your order to you as soon as possible, it may be that you require the item by a certain date. Should this be the case, and you don't inform us, we cannot promise to deliver when you would prefer. Therefore, if you require your order by a certain date, please let us know. If you should place your order, and then find that it will not arrive in time, we will refund your payment in full if you request it (if you delay your request, a partial refund may be made to cover preparatory work, or a refund may not be possible if a special order has been partially or fully completed). It is always best to check with us if you require your order by a specific date.

Many of the items on the web site are supplied directly from the manufacturer, therefore if there is any problem with a delivery we will take it up with them on your behalf. We will always do our utmost to rectify any problem, but we ask that you remember that some things may be 'out of our hands'. Some services and products may require you to deal directly with a third party, and in these cases you may be required to pay the third party supplier rather than us. This means that any problem you may have with the products or services supplied by them is their responsibility, not ours. We will, at all times, assist you in any dispute with a third party, as much as we are able, but we cannot be held responsible for any shortcomings on their part, and will not under any circumstances be liable for any financial recompense arising from a dispute with them.
We are now registered for VAT, and all prices quoted on the website include VAT at 20%. If you require a VAT invoice, then please request one at time of order, as these are not automatically issued. Our VAT number is GB 135 8026 22.

All services provided require payment on receipt of invoice, unless an account has been opened, except for wildlife watching expeditions and training, which require payment with booking.
We aim to provide the best service possible, but biological surveys may be limited by the seasons, weather, etc. We can not be held responsible for species present which could not be identified due to season or climatic conditions at the time of survey. It should also be noted that animals not found during surveys may not be absent, therefore even if species such as bats & badgers are not recorded during surveys, it should not be assumed that they are or will remain absent. Badger setts may appear overnight, and bats will move from roost to roost, therefore vigilance is necessary to ensure that the wildlife legislation is not contravened.
We cannot guarantee that our wildlife expeditions will enable you to see the species you wish to, but we will do our utmost to achieve this.

Note that all payments must be in UK Pounds Sterling.


Payment by credit card is available, either through the Add to Cart buttons on the web site, or through special links provided via e-mail for specific products or services, or over the telephone. All credit card payments are handled by PayPal or Stripe, and we do not have access to your credit card details unless you order over the 'phone. We do not store credit card details nor do we share these details with any 3rd parties. We can not be held responsible for any errors during your submission of credit card payments, but should any duplicate payments be accidentally made, we will immediately return the excess payment. Should you have any problems with this payment system, please let us know.

Our philosophy:
1. Focus on the client's requirements, and all else will follow;
2. It's best to do things really well;
3. Fast is better than slow;
4. Democracy works, so tell us what you want from our web site;
5. If we're not at our desks when you call us, your call will usually be diverted to our mobile ~ 0797 439 6699;
6. We can conduct our business without doing evil, and without harming the planet;
7. There is always more information out there, but try us first;
8. The need for information crosses all borders, so just because you're not in the UK don't assume we can't help;
9. You can be serious without a suit, and we never wear suits;
10. Good just isn't good enough, so we try for excellent.

Website Stuff

Please do browse our website and print off, download or send on to your friends anything that might interest you, but in all cases for informational purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work or publication, whether in hard copy or electronic format, including posting to any other site. No other license or right is granted.
All the information on our website has been included in good faith and for general information purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. Neither Wildlife & Countryside Services nor any of our employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.
We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice. Prices on this web site were accurate when added, but may subsequently become out of date. We will make every effort to maintain the accuracy of all information on the web site, but some information may not be updated when it should be. If you order from the web site and the price given is no longer applicable we will give you the option of cancelling your order or, at our discretion, we may amend the price. We will at all times aim to be fair and considerate.
Throughout the Wildlife & Countryside Services website you'll find links to other websites. The links do not mean that we are necessarily associated with any of these other sites or their owners. We put the links in because we hope you'll find the other websites interesting, but neither W&CS or its employees or agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by W&CS.
Any information you give us will be kept safe, and not sold or given to anyone else, except where necessary for delivery of your order direct from our suppliers.
The Wildlife & Countryside Services website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.
We use cookies on our websites to improve the user experience and to track specific information but no personally identifiable information is stored on our system.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of wildlifeservices.co.uk.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

And if you just read all that, you probably need to go and lie down!!

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